These terms apply to work carried out by MK Heating for domestic and business customers across East London. Booking a visit or accepting a quote means you agree to them.
Quotes and estimates
Quotes we give in writing are valid for 30 days. Where we can only estimate before seeing a job (for example fault-finding or repairs behind a structure), the engineer will confirm the likely cost before starting and will flag anything that changes the price as the work goes on. You will never be charged for work you have not agreed to.
Booking and access
Please make sure we can get to the boiler, pipework or appliances that need attention on the day. If we arrive and cannot access the work, we may charge for the visit. Appointments can be rearranged free of charge with reasonable notice.
Payment
We ask for payment on completion of the work unless we have agreed something different in writing. We accept bank transfer and card. For boilers and larger installations we may ask for a deposit when the job is booked, with the balance due on completion.
Our guarantee
We guarantee our workmanship for six months from the date of the job. If something we have done is not right, tell us and we will come back and put it right at no charge. Manufacturer warranties on boilers and parts we install are additional to this and are registered with the manufacturer where applicable. Gas work is carried out by Gas Safe registered engineers, and you can check an engineer's registration on the Gas Safe Register website.
If something goes wrong
Tell us as soon as possible and give us the chance to put it right. Email mkheating2@gmail.com or call 07950 619 002. We aim to respond to complaints within two working days and to resolve them promptly and fairly.
Liability
We are responsible for loss or damage caused by our negligence or our failure to carry out the work properly. We hold public liability insurance. We are not responsible for pre-existing faults, damage caused by delayed access to a leaking or faulty system, or losses that are not a direct result of our work.
Cancellation
You can cancel an appointment free of charge up to 24 hours before the visit. Cancellations after that, or visits where we cannot gain access, may be charged at the call-out rate. Special-order parts we have already ordered for your job must be paid for.
Contact
Questions about these terms: email mkheating2@gmail.com or call 07950 619 002. Last updated October 2026.