A burst pipe can flood a room in minutes, and most of the damage comes from the water that keeps running until someone turns it off. We answer emergency call-outs 24/7 across East London. Call us and we will talk you through isolating the supply, then come out, repair the pipe and check the rest of the system is sound.
What you can expect
- 24/7 emergency call-outs, day and night
- Water isolated quickly to protect floors and ceilings
- Copper and plastic pipework repaired or replaced
- Frozen pipes thawed and lagged against a repeat
- Clear, written quotes for any follow-on work
The first five minutes
Turn the water off at the stopcock, which is usually under the kitchen sink or in the hallway. Open the cold taps to drain what is left in the pipes, and if water is dripping through a light fitting or socket, keep clear and switch the power off at the consumer unit. Once the flow has stopped, call us on 07950 619 002.
How we repair the burst
Bursts usually happen at a joint, in a section that has frozen, or where pipework has been knocked or corroded. We find the damaged length, cut it out and replace it in copper or plastic, then turn the water back on and check every joint we have touched. We sheet the area before starting and dry what can be saved, because the repair should not add to the mess. On a sealed system we repressurise the boiler afterwards and run the heating to confirm water circulates properly.
Stopping it happening again
When a pipe froze before it burst, the real fix is insulation and heat, not just the repair. We lag exposed pipework in the loft, point out draughts where cold air reaches the pipes, and can insulate around the stopcock and any runs on outside walls. If you go away in cold weather, leaving the heating on a low setting protects the whole system.
Frequently asked questions
Do you attend outside working hours?
Yes, we run 24/7 emergency call-outs for burst pipes and serious leaks.
Will you need to lift floors?
Usually not. Most bursts sit at joints, valves or in the loft, where we can reach them from a cupboard or hatch.
Which areas do you cover?
All of East London, including Bethnal Green and Canary Wharf; the full list is on our areas page.
Need help with this service?
Tell us what you need and our East London team will talk you through the next step. Call for urgent help or send an enquiry for a free quote.